Troubleshooting

CAKRA Web accepts a G-Net ZIP with exactly one main TXT and automatically selects its paired events KML. For other ZIP layouts or CLI use, extract locally and choose readable TXT/CSV plus matching KML. Preserve headers and delimiters; binary project files are unsupported.

If the result is empty, inspect whether the export includes timestamps, signal columns, and valid coordinates. Test a small non-sensitive extract before importing the full session again.

Wait for the basemap to load, then use area focus. Check that the dataset has valid GPS. Try 2D if WebGL is unavailable or unstable on the device. If a remote layer fails, reload the map after checking your connection.

Buildings depend on source coverage and zoom. Increasing tilt does not create missing building data.

Try the request again after checking connectivity. A local Cici summary may still be available. If account access is unavailable, contact CAKRA support; retrying with a different password does not repair an unavailable service.

Include the page, language, steps to reproduce, and a screenshot when reporting a problem. Remove credentials and sensitive measurement details.

A temporary credit/quota-check failure is different from exhausted credits or daily questions. Note the exact message, page, timestamp and account plan, then retry after checking connectivity.

If the message continues, contact CAKRA support with the page, time, account plan and a redacted screenshot. Do not include your password or confidential logs.

Verify schema versions, explicit units, supported BW/numerology, unique IDs, threshold order and route timing. Read model-domain warnings before forcing a different propagation option. Cancel the review if values differ from the handover source.

A PDF print failure and a prediction failure are separate. For PDF verify figures finished loading and browser print settings; for VDT preserve the exact scenario and warning text so the issue can be reproduced.

The empirical criteria template deliberately has null fields. Fill every required limit and its study reference before importing it. Select source IDs from the current campaign, keep source clocks documented, and map the exact eligible LTE identities to sectors. Missing accuracy, update age or unresolved timestamps cannot be silently completed.

Rank-deficient or ill-conditioned fits need more independent distance variation; adding copies of the same observation does not resolve identifiability. A failed holdout target or an out-of-support sector/distance blocks Apply. Preserve the report and collect a separate campaign rather than changing targets just to make them pass.

Changing data, criteria or configuration makes the old study stale. Compute again, explicitly acknowledge an eligible empirical proposal, then apply only to the draft. Run and validate the changed model separately. A damaged ledger checksum is rejected; missing parent revisions are shown as incomplete ancestry rather than invented.

Transitions do not delay navigation or execute analysis. To reduce animation, enable your operating system or browser reduced-motion preference. CAKRA also reduces presentation motion when the browser reports Save Data and pauses animation while the tab is hidden.

Use keyboard Tab for controls, Enter to activate, and Escape to close dialogs. Question-mark guidance supports hover, focus and touch. Search documentation with /. Avoid sharing screenshots containing private account details, authenticator QR or raw customer data.